How workplace incidents can be reduced by improving user experience
The problem for field workers
Procedure-use-culture in most organizations is unhealthy, with many...
Organizations around the world have thousands of procedures, work instructions, training documents, reference manuals, policies and other critical operational materials in binders, filing cabinets and shared drives.
Turning that information into digital knowledge is more than just putting a PDF on a tablet. Content must be integrated into the digital ecosystem with consideration for sustainability, usability, interactivity, and human factors to ensure that workers can always do their tasks error-free.
The move from unstructured content, like a paper procedure, Word document, or PDF, to a structured content database ready for web and machine deployment, is like going from the printing press to the computer-based word processor. It's the evolution of your critical operational information.
Digital content has 5 key elements critical to enhancing the user experience and creating a manageable and sustainable content ecosystem.
Using a Component Content Management System (CCMS), which comes with AcceleratorKMS, is critical for meeting these criteria and delivering the value of digital content.
During the digitization process, Innovatia Accelerator's technical writers employ human factors best practices to provide fully optimized digitized content and reduce user cognitive load. This means incorporation of on-demand media to support visual learners, standardization of terminology, editing vague descriptions, and added step details for each procedure action.
Human factors best practices ensure that content usability is high, which can reduce the likelihood of confusion or an error in the field. Going from paper to digital using these best practices ensures content is easier to find, easier to use, and designed to help field workers do their jobs better.
Content brought into a digital ecosystem is analyzed by our Information Architects for human factors improvements, making workers' day-to-day tasks safer.
Content brought into the system must use simple language, guide users through their obligations, and be presented in a way which prevents users from needing to search for additional information.
Terminology standardization is also important for reducing human error and possible incidents, as a procedure with similar terms such as "push," "press," and "depress," can be confusing for end-users.
Our Information Architects also analyze and correct operational information related to:
... and more
Work can be standardized for organizations seeking a way for their workforce to operate safer and spend less time managing new procedures. Innovatia Accelerator Inc. works with clients to implement a Component Content Management System (CCMS) in combination with content reuse technologies to increase productivity in operations and consistency to end-users when authoring content and digital procedures.
Innovatia Accelerator Inc. works with clients to see value early through:
As content and work instructions are standardized and the total amount of content is reduced, the workers in your plant become more predictable. When your field workers are not predictable, simply track their work instructions and see where they need improvement.
Organizations can save millions through these capabilities as insurance costs are reduced due to elimination of incidents. Content and procedure authoring time is also reduced, leaving more time for critical operational tasks.
Content is digitized in a variety of methods depending on the legacy source content, desired digital state, and project factors. In the planning phases of strategic services our team will build a content migration plan to optimize the investment in moving to digital.
Our information architecture experts assess an organization's digital readiness and ensure that content uses human factors best practices. This is to create performance efficiencies, reduce incidents, and maximize value early.
Content needing improvements will be identified and recommendations will be made by information architects based on the severity of the associated tasks.
The goal is to balance investment with return on investment to ensure organizations get the most out of their digital ecosystem. Immediate return on investment is seen through reduced incidents, faster authoring/reviewing, process efficiency improvements, and more.
At first, it might seem difficult to turn a PDF into standardized digital work instructions, but there are some key tools in the toolbox.
These tools include manual migration for content that lacks definition or structure, AI-assisted content generation methods, and electronic digitization tools.
The combined capability brings large bodies of unstructured content into your digital ecosystem.
Using each in combination with Innovatia Accelerator Inc.'s expert guidance ensures organizations can go digital faster and see value early.